Shipping policy

DELIVERY

Dispatch of orders is only Monday-Friday (excluding public holidays)

Order cut off for same day dispatch is 2:00PM Monday-Friday (excluding public holidays)

Orders placed after 2:00PM week days, at the weekend or on public holidays will be shipped the next available working day, (Monday-Friday, excluding public holidays)

Special delivery is only available for a Monday-Friday delivery and does not include Saturday, Sunday or public holiday deliveries. 

Collection is available from our Portsmouth location Monday-Friday 09:00-17:00 only or by special prior arrangement on Saturday. No collection is available on Sundays or public holidays.

The Royal Mail 48 service is not a tracked service.

Mainland UK only

Small/Medium Parcel - 0kg-2kg = £3.50 Royal Mail 48 1-4 day delivery (Not tracked)

Small/Medium Parcel - 2kg-5kg = £10.00 Royal Mail 48 1-4 day delivery (Not tracked)

Small/Medium Parcel - 5kg-20kg = £32.00 Royal Mail 48 1-4 day delivery (Not tracked)

Any order over £35 (EX VAT) = FREE Royal Mail 48 1-4 day delivery (Not tracked)

 

Small/Medium Parcel - 0kg-2kg = £10.00 First Class Signed For 1-3 day delivery 

Small/Medium Parcel - 2kg-5kg = £17.00 First Class Signed For 1-3 day delivery

Small/Medium Parcel - 5kg-20kg = £35.50.00 First Class Signed For 1-3 day delivery

 

Small/Medium Parcel - 0kg-1kg = £8.00 Special Delivery Next Day Before 1pm 

Small/Medium Parcel - 1kg-2kg = £10.50 Special Delivery Next Day Before 1pm 

Small/Medium Parcel - 2kg-10kg = £25.00 Special Delivery Next Day Before 1pm 

 

Europe 

Small/Medium Parcel - 0kg-1kg = £7.00 Standard delivery signed for 

Small/Medium Parcel - 1kg-2kg = £14.00 Standard delivery signed for 

Small/Medium Parcel - 2kg-5kg = £35.00 Standard delivery signed for 

 * Shipping unavailable on orders over 5kg

 

USA/Canada

Small/Medium Parcel - 0kg-1kg = £8.00 Standard delivery signed for 

Small/Medium Parcel - 1kg-2kg = £16.00 Standard delivery signed for 

Small/Medium Parcel - 2kg-5kg = £40.00 Standard delivery signed for 

 * Shipping unavailable on orders over 5kg

 

Rest of World

Small/Medium Parcel - 0kg-1kg = £7.50 Standard delivery signed for 

Small/Medium Parcel - 1kg-2kg = £15.00 Standard delivery signed for 

Small/Medium Parcel - 2kg-5kg = £37.50 Standard delivery signed for 

 * Shipping unavailable on orders over 5kg

 

If a delivery charge for your area/country is not listed then we will give you a separate delivery quote and your order may take longer to arrive.

SHIPPING TERMS

All our parcels are sent using the Royal Mail or other similar courier services. Signatures are not required as part of this service, parcel may be left in a safe place according to your instructions or may offer a different service based on your agreement with them. Changes Clinic is responsible for preparing and placing your order with our delivery ‘partner’. It is not responsible for your delivery or your receipt of orders. Any enquiries may be made to Changes Clinic who will then enquire with the delivery partner. You may need to contact the delivery partner directly to obtain further information depending on the place or country of delivery.

Although Royal Mail will endeavour to deliver orders within the time frames outlined above they/we cannot guarantee this due to delays out of our/their control. Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after

  • 10 working days for items other than Royal Mail Special Delivery Guaranteed by 1pm®, or
  • 5 working days for Royal Mail Special Delivery Guaranteed by 1pm® have elapsed from the due date of delivery, unless there is evidence to the contrary to demonstrate that the item has not been lost. Where an item is safely delivered after the 10 working days or 5 working days in the case of Royal Mail Special Delivery Guaranteed®) the customer will be entitled to claim compensation for delay but not for loss.

If a delivery charge for your area/country is not listed then we will give you a separate delivery quote and your order may take longer to arrive.

Orders are normally prepared and sent out the same working day if the order is placed by 2.00pm. Any orders placed after 2.00pm will be prepared and sent out the following working day. Orders with a request for next day delivery arrive the day after so please allow time for your parcel to arrive.

Our parcels are sent using Royal Mail or other similar courier service. Signatures are not required as part of this service, parcel may be left in a safe place according to your instructions or may offer a different service based on your agreement with them. Shop PMU Beauty is responsible for preparing and placing your order with our delivery ‘partner’. It is not responsible for your delivery or your receipt of orders. The Royal Mail 48 service (also used for the free shipping service for orders over £35 not inc. VAT)  are not tracked. If you you prefer your parcel tracked, please choose an alternative service.

Any enquiries may be made to Changes Clinic who will then enquire with the delivery partner. You may need to contact the delivery partner directly to obtain further information depending on the place or country of delivery.

  • Orders are normally prepared and sent out the same working day if the order is placed by 2.00pm Monday - Friday only (excluding UK public holidays). Any orders placed after 2.00pm will be prepared and sent out the following working day, on Fridays this will be the following Monday. Orders with a request for UK mainland special next day delivery arrive the next working day so please allow time for your parcel to arrive.
  • If you live outside UK Mainland your order may take longer to arrive as the parcel will be passed to your countries postal carrier.
  • Smaller orders will be sent via Royal Mail, whilst larger orders may be sent via Parcel Force, UK Mail or DPD or other Courier. Shop PMU Beauty is responsible for preparing and placing your order with our delivery ‘partner’. It is not responsible for your delivery or your receipt of orders. Any enquiries may be made to Changes Clinic who will then enquire with the delivery partner.  You may need to contact the delivery partner directly to obtain further information.

All Products are subject to availability. Some orders may be special order and are labelled 'ordered on request' or pre-order and will be dispatched when they are received into stock.

Special orders or Ordered on Request items:

Once the order is made cannot be cancelled or returned for refund unless faulty. 

A contract is made between us and the Purchaser as follows:

  • the Products are placed on the Website as an invitation to treat only;
  • the Purchaser places the order on the Website by emailing us, clicking an order key or by calling us and this is your offer to purchase the Products;
  • once payment is received and cleared your offer to purchase the Products shall be deemed accepted.

If you have provided us with a valid e-mail address we will send you an acknowledgement of that order by e-mail. This will set out the Product(s) ordered.  Please note that this is not an order confirmation or order acceptance from us.

Your order may not be accepted for the following reasons:

  • the Product ordered is not in stock;
  • you are not a Registered Studio or Business;
  • you were not eligible to make an order in accordance with the Conditions;
  • you are not eligible under any relevant laws, regulations, statute or similar to purchase and/or sell the Products;
  • we could not acquire the necessary authorisation for payment or we discovered a problem receiving your payment;
  • there was an error with the description of the Products or matters relating to the Products.

We reserve the right to reject for any reasonable and lawful reason any offer to purchase by you at any time.